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Efficiency and engagement

South East Water: Efficiency and engagement

South East Water is one of Melbourne’s largest water utilities, providing services to over 1.6 million customers

The problem

They needed to reduce the cost of new pipe networks, increase consultation with staff and customers, and reduce the errors in their documentation process. 

The solution

Together we developed 3D visualisation software for new water pipe layouts to improve build efficiency. A new range of web-based tools allowed staff to access visualisations and documentation anywhere using the iField application. 


With their new, streamlined design and documentation system, and quicker deployment of new pipe networks, South East Water saved $3 million. They also reported better customer satisfaction and won an innovation award from the International Water Association in 2012. This was for the low-pressure sewer connection mobile application, which Nextspace developed.

"South East Water used these technologies on our Belgrave Heights pressure sewer project, where they helped reduce the capital cost of the project by $3 million. We are now using the technologies across a wide range of our capital works projects in Melbourne’s southeast... Our team [and partner Nextspace] researched 3D visualisation software used in the manufacturing industry and cleverly adapted the concept for the water industry – creating Visual Water."

— Kevin Hutchings, Managing Director, South East Water

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